Privacy Policy

Last updated: 19 July 2026

1. Who We Are

Tennis Overload (“Tennis Overload”, “we”, “our” or “us”) operates the website tennisoverload.com, including its articles, digital-product shop, email newsletter and related services.

Tennis Overload is established in Greece and acts as the data controller for personal data collected directly through this website.

For questions about this Privacy Policy or the way we process personal data, contact:

Email: tennisoverloadcontact@gmail.com
Contact page: tennisoverload.com/contact-us/

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store and share personal data when you:

Browse Tennis Overload.
Purchase or download a digital product.
Create or use a customer account.
Contact us or request customer support.
Subscribe to our newsletter.
Leave a comment.
Interact with advertisements, affiliate links or embedded third-party content.

External websites and services have their own privacy policies and are not controlled by Tennis Overload.

3. Information We Collect

Website and technical information

When you visit the website, we or our service providers may automatically collect:

IP address.
Browser and device type.
Operating system.
Referring website or page.
Pages viewed and interactions with the website.
Date and time of access.
Approximate geographic location.
Cookie identifiers and consent preferences.
Security, error and server-log information.

We use this information to operate the website, maintain security, prevent abuse, understand website performance and improve the user experience.

Digital-product purchases

When you purchase a Tennis Overload digital product, we may collect:

Email address.
First name and optional last name.
Billing country.
IP address.
Products purchased.
Purchase price, currency, date and order status.
Transaction and receipt identifiers.
Refund, dispute or chargeback information.
Download links, download attempts and access logs.
Customer-account information, where an account is created.
Messages relating to purchases, refunds or customer support.

Fields marked as required are necessary to process the order and deliver the purchased files. If you do not provide the required information, we may be unable to complete the purchase.

Payment information

Payments are processed through Stripe. Payment details are entered into Stripe’s secure payment interface and are processed according to the Stripe Privacy Policy.

Tennis Overload does not receive or store complete card numbers or card security codes. We may receive limited payment information from Stripe, such as:

Payment status.
Transaction identifier.
Payment method type.
Card brand and last four digits, where provided.
Fraud or payment-verification results.

Stripe may process device, transaction and payment information for payment processing, security and fraud prevention.

Purchase receipts and product delivery

We use the customer’s email address to send:

Order confirmations.
Purchase receipts.
Secure download links.
Notices concerning refunds or payment problems.
Responses to product-support requests.
Important information directly related to a purchase.

These are transactional communications required to fulfil the purchase. Purchasing a product does not automatically subscribe a customer to marketing emails.

Contact forms

When you contact us, we collect the information you provide, which may include your name, email address, message and information about your purchase.

We use this information to respond to your enquiry, provide support and maintain appropriate business records.

Newsletter subscriptions

If you voluntarily subscribe to the Tennis Overload newsletter, we collect your email address and any other information you choose to provide.

Newsletter information may be processed through Mailchimp, an Intuit service, in accordance with the Intuit Global Privacy Statement.

You may unsubscribe at any time by using the unsubscribe link in an email. Withdrawing from marketing does not prevent us from sending necessary purchase or account messages.

Comments and Gravatar

When visitors leave comments, we collect the information entered in the comment form, together with the visitor’s IP address and browser user-agent string for spam prevention.

An anonymised hash created from an email address may be sent to Gravatar to determine whether the commenter uses that service. Gravatar is operated by Automattic and is subject to the Automattic Privacy Policy.

Approved comments and profile images may be publicly visible.

Uploaded media

If you upload images to the website, avoid uploading files containing embedded location information such as EXIF GPS data. Website visitors may be able to download and extract this information.

4. How and Why We Use Personal Data

We process personal data under the following legal bases:

Performance of a contract

We process customer data when necessary to:

Complete a purchase.
Process a payment or refund.
Deliver digital products.
Send receipts and download links.
Provide account access.
Respond to product-support requests.
Enforce the product’s personal-use licence and purchase terms.

Legal obligations

We may process or retain information to comply with:

Tax and accounting obligations.
Consumer-protection requirements.
Fraud-prevention and financial-record obligations.
Court orders or lawful requests from public authorities.

Legitimate interests

We may process information where necessary for our legitimate interests, provided those interests do not override your rights. These interests include:

Operating and securing the website.
Preventing fraud, unauthorised downloads and misuse.
Maintaining accurate business records.
Responding to enquiries and resolving disputes.
Diagnosing technical problems.
Measuring and improving website performance.

Consent

We rely on consent for:

Email marketing subscriptions.
Non-essential analytics cookies where consent is required.
Advertising and personalisation cookies where consent is required.
Other optional processing explained when consent is requested.

You may withdraw consent at any time without affecting processing that occurred before withdrawal.

5. Cookies and Similar Technologies

Tennis Overload uses cookies and related technologies for several purposes.

Essential cookies

Essential cookies support features such as:

Shopping carts.
Checkout and payment sessions.
Security and fraud prevention.
Login and account access.
Cookie-consent preferences.
Online forms.

These cookies are required to provide services expressly requested by the visitor and generally cannot be disabled through the website’s consent controls.

Analytics cookies

We use Google services to understand website traffic and performance. Depending on your consent and location, Google may process information such as page views, device information, approximate location and interactions with the website.

Google’s processing is described in the Google Privacy Policy.

Advertising cookies

Tennis Overload displays advertising. Advertising providers, including Google, may use cookies or similar identifiers to measure advertisements and, where permitted, personalise advertising.

Where consent is legally required, optional advertising and analytics technologies should remain disabled until you make a choice through the cookie banner.

Comment and login cookies

If you leave a comment, you may choose to save your name, email address and website in cookies for convenience.

If you log in, WordPress uses cookies to maintain the session and remember account or display preferences.

Affiliate cookies

When you follow an affiliate link, the external retailer or affiliate network may place a cookie to record the referral. These cookies and any resulting purchase are controlled by the external provider.

You can change or withdraw optional cookie consent through the website’s cookie settings. Browser controls can also delete or block cookies, although blocking essential cookies may prevent the cart, checkout or account system from working correctly.

EU guidance requires prior consent for optional cookies, while strictly necessary form and shopping-cart cookies may operate without consent. European Union guidance on cookies and online privacy.

6. Who We Share Personal Data With

We may disclose personal data to service providers where necessary to operate Tennis Overload, including:

Stripe, for payment processing, fraud prevention, refunds and disputes.
Website-hosting, database, backup and security providers, for operating and protecting the website.
Email-delivery and newsletter providers, including Mailchimp.
Google, for analytics, advertising and website-performance services, subject to consent requirements.
Spam-prevention and comment services, including Gravatar or other automated spam-detection providers.
Professional advisers, such as accountants, legal advisers or insurers, when reasonably necessary.
Public authorities, courts or regulators where disclosure is legally required.
A successor business, if Tennis Overload is sold, reorganised or transferred, subject to applicable privacy requirements.

Easy Digital Downloads and WordPress are used to operate the store and maintain customer and order records within the website system.

We do not sell personal data for money. Limited data may be disclosed to analytics and advertising providers as described above. Where applicable law treats targeted-advertising disclosures as a “sale” or “sharing”, visitors may exercise available choices through the cookie-consent controls.

7. How Long We Retain Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Completed purchase, payment, refund and invoice records may be retained for the period required by applicable tax, accounting and consumer-protection laws.
Download and access logs may be retained as needed to provide purchased files, prevent abuse, resolve support issues and enforce product licences.
Failed, pending or abandoned transaction records may be deleted or anonymised when no longer required for troubleshooting, reconciliation, security or legal purposes.
Customer-support messages are retained for as long as reasonably necessary to address the issue and maintain appropriate records.
Newsletter information is retained until you unsubscribe or request deletion. A limited suppression record may be retained to ensure that further marketing is not sent.
Comments and their metadata may be retained indefinitely to recognise and approve follow-up comments.
Account information is retained while the account remains active and afterwards where necessary for orders, security or legal compliance.
Analytics information is retained according to the configured settings of the relevant analytics provider.

When deletion is not possible because financial records must legally be retained, personal information may be restricted or anonymised where appropriate.

8. International Data Transfers

Some providers used by Tennis Overload may process information outside Greece or the European Economic Area.

Where required, international transfers are protected through an adequacy decision, approved contractual safeguards such as Standard Contractual Clauses, or another legally recognised transfer mechanism.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal data, including encrypted website connections, access controls, software updates, backups and security monitoring.

No internet transmission or storage system can be guaranteed to be completely secure. If a personal-data breach occurs, we will notify the appropriate authority and affected individuals where required by law.

10. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of personal data.
Request restriction of processing.
Receive certain data in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Withdraw consent at any time.
Submit a complaint to a data-protection authority.

To exercise these rights, email tennisoverloadcontact@gmail.com. We may request information necessary to confirm your identity before responding.

Certain information cannot be deleted immediately where it must be retained for tax, accounting, fraud-prevention, legal-claim or security purposes.

Because Tennis Overload is established in Greece, you may also submit a complaint to the Hellenic Data Protection Authority.

11. Embedded Content and External Links

Articles may contain embedded videos, images, advertisements, social-media content or other material from external websites. These services may collect information, place cookies and monitor interactions as though you had visited their websites directly.

Affiliate and external links take you to independently operated websites. Tennis Overload is not responsible for the privacy practices of those websites.

12. Children and Minors

Tennis Overload is not intended to knowingly collect personal data from children without any authorisation required by applicable law.

Purchases should be made by adults or with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal data without appropriate authorisation, contact us so that we can investigate and delete the information where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, store, service providers or legal obligations change.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

14. Contact

Questions, requests or complaints regarding this Privacy Policy can be sent to:

Tennis Overload
Email: tennisoverloadcontact@gmail.com
Website: https://tennisoverload.com/